Last Updated: 07-11-2024

Alburj Holdings Sdn Bhd (“we,” “us,” or “our”) operates the Putih mobile application (“App”), providing a platform for ordering water delivery services. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

If you have any questions about this Privacy Policy, please contact us at privacy@putih.co.id. For general inquiries, you may also reach us at info@putih.co.id.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

a. Personal Information

• Contact Information: Name, phone number, email address, and physical address.
• Account Information: Username, password, and payment details when you register for an account or make a purchase.

b. Device Information

• Information about your device, such as the model, operating system, unique device identifier, IP address, and browser type.

c. Location Information

• Precise location data, which helps us deliver water to your specific address. You will be asked to grant permission for location access, which can be controlled in your device settings.

d. Usage Data

• Information about your interactions with the App, including app usage metrics, preferences, pages viewed, order history, and the time and date of your interactions.

e. Transaction Information

• Information related to purchases or orders made via the App, such as the items ordered, payment methods used, and transaction history.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

    •    Provide and maintain our services, including water delivery.
    •    Process transactions, fulfill orders, and manage payments.
    •    Communicate with you about your orders, account, and any updates to the App.
    •    Provide customer support and respond to inquiries.
    •    Improve, personalize, and optimize our App and services.
    •    Analyze usage trends to enhance the user experience and develop new features.
    •    Send marketing communications, if you have opted in, to keep you informed about special promotions, offers, or updates.
    •    Prevent fraudulent activities and ensure compliance with legal obligations.

3. Disclosure of Your Information

We may share your information with:

a. Service Providers

• Third-party vendors and service providers that perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and marketing.

b. Business Transfers

• If Alburj Holdings Sdn Bhd undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

c. Legal Compliance

• We may disclose your information if required to do so by law or in response to a lawful request by public authorities.

d. Affiliates

• We may share your information with our affiliates and subsidiaries for operational or marketing purposes.

4. Data Retention

We will retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain certain information for longer periods if required by law or for legitimate business purposes, such as for record-keeping, dispute resolution, or fraud prevention.

5. Data Security

We take data security seriously and implement measures to protect your personal information from unauthorized access, alteration, or destruction. However, please note that no security measures are entirely foolproof, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Depending on your region, you may have specific rights regarding your personal information:

a. Access and Correction

• You can access and update your personal information via your account settings or by contacting us at privacy@putih.co.id.

b. Deletion

• You may request the deletion of your personal data, subject to certain exceptions, by contacting us at privacy@putih.co.id.

c. Opt-Out

• You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us.

d. Location Information

• You may disable location tracking through your device settings, though this may impact the functionality of the App.

7. Third-Party Services

Our App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies to understand their practices.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Privacy Email: privacy@putih.co.id
• General Information: info@putih.co.id

By using the Putih App, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described above.